Accepted Payment Methods
You must have the following accepted payment to retrieve a vehicle:
We accept Cash, VISA, MasterCard and Discover
(The Card owner must be present to retrieve a vehicle and we do not run Credit Cards over the phone).
We do not accept checks.
Retrieve A Vehicle: Norfolk, Chesapeake, Hampton, Newport News, Portsmouth
You must be the registered owner of the vehicle to retrieve a vehicle, and/or have a notarized letter from the registered owner allowing you to pick up the vehicle, and/or have a power of attorney from the registered owner.
Additionally, the vehicle registration, title or insurance policy must be shown in order to verify the registered owner of the vehicle. Vehicles will be released by appointment only.
Virginia Beach
Vehicles towed in Virginia Beach may be stored in Norfolk if that facility is closer to the tow location
Whereas, A person with the keys and a valid drivers license may retrieve the vehicle.
In addition, an attendant is on duty at the Virginia Beach storage facility:
Monday – Friday 9am – 5pm
Saturday – Sunday 9am – 1pm
Summer hours (Memorial Day thru Labor Day)
Monday – Sunday 7pm – 4am
Saturday – Sunday 9am – 5pm
Also, to retrieve a vehicle outside of “attendant on duty” hours please schedule an appointment by calling 757-543-2372.
Recommendations To Avoid Having Your Vehicle Impounded
First, we recommend you search for “Private Parking –Towing Enforced” signs when entering any property you are visiting. If signs are posted, the property you are visiting probably has some form of parking policy. If you are not sure of the parking policy, be sure to call who you are visiting to understand the parking policy for that property.
- Additionally, pay attention to marked spaces. Look for “Numbers” or “Reserved” markings. Do not park in these spaces. Be aware, even if a spot is designated for “Visitor Parking” the property may still require a valid visitors pass to park in those spaces. Again, be aware of the parking rules for where you are visiting. Businesses often post the term “Patrons Only While On Premises”. Never park your vehicle on a businesses parking lot and leave the premises with your vehicle unattended.
- Finally, always be mindful of where and how you park your vehicle. In addition, you should avoid double parking (parked in two spaces or blocking a space in), Fire Lanes, No Parking Zones, Blocking Dumpsters, or Handicap Spaces without the appropriate permit. Furthermore, If the sign posted where you are parking says “Authorized Parking Only”, only the Property Manager, or property owner can authorize you to park on the premises.
Disclaimer
Affordable Towing & Recovery cannot authorize you to park “in any capacity” on any property that has Affordable Towing & Recovery signs posted. These recommendations are not binding and do not represent the parking policy for any property we are contracted to enforce parking regulations. These “recommendations” are to help you be better informed. Affordable Towing & Recovery cannot authorize you to park on any property we are contracted to enforce towing. Following these recommendations does not suggest, imply or guarantee your vehicle will not be impounded for being illegally parked.
Lot Locations
Newport News Lot
10165 Jefferson Ave Newport News, VA 23605
Virginia Beach Lot
1710 Artic Ave VA Beach, VA 23451
Chesapeake Lot
112 Freeman Ave Chesapeake, VA 23324
Norfolk Lot
2424 Cromwell Road Norfolk, VA 23509
Suffolk Lot
Damage Claims – Please fill out the form below to file a damage claim. Also, all claims will be reviewed by our Damage Claims Department.
